nbn Connects with Microsoft for Customer Service

Unlock the Power of AI: nbn Connects with Microsoft 2.0 – Interactive Masterclass for Customer Service Professionals

Join us at an insightful workshop to discover how Microsoft Copilot is supporting Australian organisations to transform customer experiences.

Expert speakers will guide you through using Copilot to assist in speeding up triage, streamlining communications and creating handovers.

You’ll learn how to use Copilot Chat as your daily command centre - turning emails, meetings, and files into actionable insights, and discover how grounded responses from SharePoint and OneDrive can help keep information accurate.

You'll also gain insight into using Outlook and Teams to help eliminate admin overload with smart summaries, first drafts and clean meeting recaps.

Spots are limited, so secure your place now and be part of the next wave of AI‑driven customer service innovation in Australia.

*See Interactive Masterclass for Sales & Marketing Professionals

Speakers:

Dave Pollock

Executive Manager Business Solutions and Engagement

Dave is the Executive Manager Stakeholder Engagement (Business and Industry) at nbn. He is a management professional with over 30 years extensive global and local experience in both B2C and B2B sectors. Dave has been at nbn for over 9 years, working in Marketing, Channel, Commercial and Corporate Affairs teams.

Rishona Elijah

Rishona Elijah is a Microsoft MVP for Business Applications and a Microsoft Certified Trainer (MCT). Working as a Technology Evangelist, she creates training material, speaks at events, runs a blog, and instructs for LinkedIn Learning. She is driven by her passion for empowering business users to realise the potential of Microsoft AI Solutions. Additionally, Rishona volunteers as a Learning Expert and Power Up Champ for Microsoft, helping people kickstart their learning journeys or prepare for a certification. Over the years, she has trained thousands of individuals on Microsoft Copilot, Power Platform, Dynamics 365 and AI agents.

Valentina Lazarevska

Valentina is an AI Adoption and Enablement Specialist, specialising in neuroscience-based strategies that help businesses move from AI confusion to confident implementation. Active in the AI space since 2018 with expertise in prompt engineering and AI agent building, she translates technical complexity into practical action for everyone from executives to frontline workers. Her approach targets the real adoption barriers and moves people from AI hesitancy to AI competence. Working across government, public, and not-for-profit sectors, Valentina is passionate about helping small to medium businesses maximise the value of AI so they spend less time on admin and more time being the expert. She provides proven strategies that transform abstract AI potential into tools your team will use from day one.’

“We thank you for ensuring that this is a safe, respectful and inclusive event.”

Event Details:

Date: 25 March 

Time:

Registration 11:40am

Session Starts 12:00pm

Ends 2:00pm

*pastry & coffee are provided

Venue:

One Two Five by HUB (inside BHP building)

125 St Georges Terrace Perth 6000

*Cancellations & Refunds

Cancellation must be requested in writing (email) by the 26th February 2026  for a refund to be issued. Please keep in mind that booking fee will not be refunded. 

For any queries, please contact the CCIWA Events Team:

E: [email protected]

T: (08) 9365 7500